Validate your account (Belgium)

Why do I need to validate my account?

You need to validate your account to prove your age and identity.

This process follows Belgian regulations and requires you to submit documents.

 

Why is this validation process important?

This process helps protect players. It also helps create a safe gaming environment.

It helps by:

• Preventing minors and vulnerable players from accessing services.
• Ensuring each player has only one account.
• Reducing the risk of fraud and duplicate accounts.
• Confirming a real person created the account.
• Confirming the account has an active mobile phone and email address.
• Allowing us to contact players when needed.

You must also complete this process if you win a real money prize in a freeroll tournament

 

Account validation steps

How do I validate my account?

The validation process is automated and consists of two steps:

1. Complete the Real Money form.
2. Upload your identity documents.

Step 1: Complete the Real Money form

How do I complete the Real Money form?

Follow these steps to complete the Real Money form:

1. Fill in all fields on the Real Money form.
2. Make sure all information is correct. This helps avoid issues with account verification.

 

What are the field limits on the Real Money form?

• Most fields: up to 85 characters
• Street name: up to 150 characters
• House number and postal code: up to 20 characters

House number cannot be 0, 00, or 000.

Example Real Money form showing required personal details and address fields

 

What should I select if I am in Belgium?

Choose your status:

• Belgian citizen:
  • Enter your national registry number (NRN).
  • Enter your place of birth (limited to max. 25 characters).
• Visitor or other:
  • Enter your passport number.
  • Enter your place of birth.
  • Enter your gender.

Example Real Money form showing citizenship status options (Belgian citizen or resident and visitor or other)

Step 2: Verify your identity with your documents

How do I upload my identity documents?

After completing the Real Money form, log in to your account and:

1. Tap on your 'User ID'.
2. Go to ‘Cashier’.
3. Select the ‘Verify your identity' tab.
4. Send the document.

 

What are the requirements for my ID document?

Follow these instructions:

• The ID must be valid and not expired
• All details must be clear and legible
• All four corners must be visible
• The full document must be visible (do not cover any information)
• Use a plain background (for example, white paper)
• Use good lighting (avoid flash glare)
• Show:
  • Main page of passport or driver’s license
  • Front and back of national ID

File requirements:

• Format: JPEG, PDF, or DOC
• Maximum size: 5 MB

 

Which documents are accepted as proof of identity?

• Passport
• Armed forces IDs
• National ID card

 

Where can I upload my documents?

Upload your documents on the document upload page:
pokerstars.be/en/docverify

Acceptable ID examples

Why are faces blurry in the example images?

Faces in the images are blurry for data protection reasons. These images are for example purposes only.

 

What should my uploaded images look like?

Make sure your face is clearly visible in your uploaded copies.

 

Example of the main page of a passport

 

Example of the front and back of a National ID card

 

Timeframes and outcomes

How much time do I have to send the documents?

You have 90 days from the date you complete the Real Money form to send us documents.

To avoid delays, validate your account as soon as possible.

 

What happens if I don't send the documents?

If documents are not received within 90 days:

• Your account will be closed automatically.

You can only withdraw funds after completing the validation process.