How do I deposit using Bancontact Pay?

What is Bancontact Pay?

Bancontact Pay is a secure mobile payment method that allows you to deposit funds directly from your device.

 

How do I create a Bancontact Pay account?

1. Download the Bancontact Pay app
2. Open the app
3. Create your account by following the on-screen steps

Go here to download the Bancontact Pay app.

 

How do I deposit with Bancontact Pay?

Follow these steps:

1. Log in to your account and go to the 'Cashier'
2. Select the ‘Bancontact Pay’ logo
3. Choose a deposit amount or enter a custom amount in the 'Other' field
4. Enter a bonus code if you have one
5. Press the green arrow to continue
6. Scan the QR code displayed on your screen
7. Complete the security checks in the Bancontact Pay app

 

On desktop

1. Scan the QR code shown on screen
2. Complete the security checks in the Bancontact Pay app

 

On mobile or tablet

You are redirected to the Bancontact Pay app automatically.

A QR code is not required.

 

When will my Bancontact Pay deposit arrive?

Your deposit arrives instantly after you complete the payment and pass security checks.

 

Why did my Bancontact Pay deposit fail?

Common reasons include:

• The Bancontact Pay app is not installed
• Insufficient funds
• The deposit was not completed in time